Start free trial
Included in Starter and Complete

Charge for what comes back missing or damaged

Log missing and damaged pieces as a return is checked in. Stock updates and the customer is charged from your own prices, with every change recorded.

Start your free 7-day trialCompare plans

What you get

  • Missing and damaged counts per item, with a note and a photo
  • Charges follow your prices: a share of replacement cost or a fixed fee, with per-item overrides
  • Stock moves to lost, repair or written off automatically
  • Waive or reverse a charge with a recorded reason: nothing is ever deleted

Who it is for

Rental and hire companies whose equipment goes out and comes back. It appears for rental-type industries only.

Plan: Included in Starter and Complete. For rental-type industries. The free 7-day trial includes it.

Lost and damaged stock applies to rental-type industries such as equipment rental, event hire and scaffolding. Other trades do not see it.

How it works

Three steps

  1. Set your prices once
  2. Count missing and damaged items on the return, in the yard or from the driver app
  3. Stock and the customer account update when the return is completed
Questions

Good to know

Which industries get it?

Rental-type industries: equipment rental, event hire and scaffolding. A painting or plumbing company does not see it.

Will the customer be told?

Yes. Customers are notified when a charge is added (you can turn the email off) and can see it in their portal.

Run every location

More in this group

Included in Complete

Multiple locations

Run every yard or branch from one place

Give each location its own stock, crews, trucks and jobs, move stock between them, and look at one location or the whole company on any report.

  • Each location has its own stock, crews, trucks and jobs
  • Transfer stock between locations, with a full history
  • A location filter on reports and dashboard numbers: one site or the whole company
  • Existing data starts in a default Main location, so there is nothing to migrate
Learn more →
Included in Complete

Truck tracking

Show customers where their delivery is

Drivers share their phone location while a trip is running. Dispatch sees every truck on one screen, and customers get an on-the-way message with a private tracking link.

  • Live status for every stop: not started, on the way, arrived, delivered
  • Location shared from the driver phone only while a trip is active
  • An automatic on-the-way message to the customer by text or email, with a private link
  • Estimated arrival times, always labelled as estimates
Learn more →

Try it with demo data, free for 7 days.

Full access. No credit card.

Start your free 7-day trial
Start your free 7-day trial