Straight answers.
Do I need a credit card for the trial?
No. The 7-day trial has full access and asks for no card. You only enter payment details when you choose a plan.
What happens when the trial ends?
Your account pauses. You can still sign in, see the billing page and download all your data. Choose a plan and everything is back instantly, exactly as you left it. If you do nothing, the account and its data are deleted after 30 days, and we email you before that happens.
Can I import my own data?
Yes. Customers, items and stock can be imported from CSV files (Administration → Import), with a preview before anything is saved.
Is my data kept separate from other companies?
Yes. Every record belongs to one company, and the database itself refuses to show one company's rows to another, even if the application made a mistake. Uploaded files sit in private storage under your company's own folder and are only opened through short-lived links after a permission check. We take automated daily backups.
Can I cancel any time?
Yes. Plans are monthly. If you cancel, you keep full access until the end of the period you paid for, and you can download your data.
Does it work offline?
The field apps (driver, foreman, inspector and crew screens) work without signal and send what you captured when you are back online. Office screens need a connection.
Can I switch plans?
Any time, with one click. Upgrades and downgrades are prorated. Moving up simply switches more features on, with nothing to migrate. Moving down hides the features your new plan does not include but keeps everything you entered: for example, if you go from Starter to Light your inspections and crews are hidden, not deleted, and they are back the moment you upgrade again.
Which plan should I choose?
Light is for a small contractor who needs customers, quotes, inventory, deliveries, rental agreements and invoicing. Starter adds the full operations system: jobs and scaffolds on a map, dispatch, inspections, crews, equipment, engineering documents, reports. Complete adds the 3D scaffold designer. You can start on any of them after the free trial, and change later.
What are the calendar, communication, marketing and website tools?
A calendar and crew scheduling, customer communication with a connected mailbox and shared inbox, review requests and follow-ups, marketing tools with scheduled social posts, and a company website, from a profile page to a full site on your own domain. The table on the pricing page shows exactly what each plan includes.
What are the newer features?
Thirteen new features: multiple locations, truck tracking, lost and damaged stock, job profitability, daily reports and productivity, safety incident reporting, certifications and training, performance improvement plans, payroll preparation, accounting sync, the daily owner email, custom company email and proposal templates. Each plan includes the features shown on the pricing page, and the free trial includes all of them.
Does payroll preparation run my payroll?
No. It prepares and exports payroll data: approved hours, overtime, rates, gross pay and your deductions. Tax, filing and payment stay with your payroll provider or accountant.
Does truck tracking follow my drivers all day?
No. It uses the location of the driver phone, and only while a trip is active. Customers see only their own delivery.
Which accounting systems does the sync work with?
QuickBooks Online and Xero. Each company connects its own account. Drafts, credit notes and refunds are not synced.
Does AI decide anything in performance improvement plans?
No. Voice notes are transcribed and AI drafts a review, but the manager always reviews and approves it before the employee sees anything, and the employee acknowledges it on their phone.
Which industries get lost and damaged stock?
Rental-type industries such as equipment rental, event hire and scaffolding. Other trades do not see it.