Arkon One Owned End User Licence Agreement
Last updated: 31 October 2026
This End User Licence Agreement (the “Agreement”) is between ArkonOne LLC, a Florida limited liability company based in Tampa, Florida, USA (“Arkon One”, “we”, “us”), and the company that buys an Arkon One Owned licence (the “Licensee”, “you”). By signing an order, paying the licence fee, or installing or using the Software, you accept this Agreement. The person accepting it confirms they have authority to bind the Licensee.
1. Definitions
“Software” means Arkon One Owned, the Complete edition of Arkon One for installation on infrastructure you control, including its documentation and any Updates you receive.
“Licence Fee” means the one-time fee of USD 29,900.
“Purchase Date” means the date we receive the Licence Fee in full.
“Delivery Date” means the date we first make the Software available to you for installation.
“Update” means a new version, release, patch or fix of the Software that we make generally available to Arkon One Owned licensees.
“Update Period” means the period during which you are entitled to Updates under section 6.
“Your Data” means all data, files and content that you or your users enter into, upload to or create with the Software.
“Authorized Users” means your employees and individual contractors who use the Software for your business.
2. Licence
After you pay the Licence Fee in full, we grant you a perpetual, non-exclusive, non-transferable (except under section 20) licence to install and use the Software for your own internal business purposes, under this Agreement. The licence does not expire.
3. One company
3.1 The licence covers one company: the Licensee named in the order. Your Authorized Users may use the Software only on your behalf.
3.2 You may not use the Software to run the business of any other company, including a parent, subsidiary, affiliate or customer, unless that company buys its own licence.
3.3 There is no limit on the number of Authorized Users, jobs, customers or records, other than the limits of your own infrastructure.
4. Installation environment
4.1 You install the Software on servers or cloud infrastructure that you own or control. You are responsible for that infrastructure, including hardware, operating system, network, security, access control, uptime and backups.
4.2 We will publish minimum system requirements. We are not responsible for problems caused by infrastructure that does not meet them.
4.3 You may make copies of the Software only as needed for normal backups, disaster recovery and one non-production test environment.
5. What you may not do
Except where applicable law does not allow this restriction, you may not:
- Copy the Software, except as allowed in section 4.3.
- Sell, resell, rent, lease, lend, sublicense, distribute or share the Software with any third party.
- Offer the Software to others as a hosted, service-bureau or software-as-a-service product.
- Reverse engineer, decompile, disassemble or try to extract the source code of the Software.
- Remove or change any licence keys, copyright notices or ownership marks.
- Get around any licensing or technical controls in the Software.
- Use the Software to build a competing product.
- Use the Software in breach of any law.
6. Updates and the update plan
6.1 Included updates. Your licence includes Updates for 1 year from the Purchase Date. If the Purchase Date is on or before 31 December 2026 at 11:59 pm US Eastern time, Updates are included for 3 years from the Purchase Date.
6.2 Optional update plan. After the included Update Period ends, you may buy the optional update plan at USD 1,900 per year to keep receiving Updates. The plan is optional and is never required to keep using the Software.
6.3 Without the plan. If you do not buy the update plan, the Software keeps working permanently in the last version you received. You simply do not receive newer versions.
6.4 Rejoining. If your update plan lapses and you later want Updates again, you may rejoin at any time by paying the update plan fee for the current year. There are no back fees.
6.5 Plan prices. We may change the price of the update plan for future plan years by giving you at least 60 days’ written notice before your next plan year starts.
7. Installation, migration and support
7.1 Included services. At no extra charge, we will (a) install the Software on your infrastructure, and (b) migrate your existing business data into the Software, as described on the Arkon One Owned page at the time of purchase.
7.2 Support period. Support for installation, migration and use of the Software is included for 90 days from the Delivery Date. Support is provided by email and the in-app support channel, Monday to Friday, 9 am to 5 pm US Eastern time, excluding US public holidays. We aim to respond within one business day.
7.3 Your cooperation. You will give us timely access to your infrastructure, data exports from your current systems and a contact person. Our timelines depend on that access.
7.4 After 90 days. After the support period, support is available as part of the update plan or at our then-current rates. The update plan includes standard email support.
8. Your data
8.1 Your Data belongs to you. We claim no ownership of it.
8.2 You can export Your Data from the Software at any time in standard formats.
8.3 We never lock you out of Your Data. The Software does not stop working, and Your Data does not become unavailable, when your Update Period or update plan ends. The Software contains no feature designed to disable it remotely.
8.4 Because the Software runs on your infrastructure, we do not host or access Your Data in normal use. We access it only when you give us access for installation, migration or support, and only for that purpose. We will keep it confidential under section 17 and will not keep copies after the work is finished, except as required by law.
8.5 You are responsible for backups of Your Data and for complying with privacy and data protection laws that apply to the personal data you process with the Software.
9. Connected services
Some features may use third-party services, such as email delivery, SMS, payment processing, maps, AI models or social media platforms (“Connected Services”). Connected Services may require your own accounts with those providers, may have their own fees and terms, and may stop working if the provider changes or ends the service. We are not responsible for Connected Services. Any extra fees for Connected Services provided through Arkon One will be shown on our pricing page before you use them.
10. Fees, payment and taxes
10.1 The Licence Fee is a one-time payment of USD 29,900, due in full before delivery. Prices are fixed and are the same for every customer.
10.2 The Licence Fee is non-refundable, except as stated in section 14.
10.3 Fees do not include sales, use, value-added, withholding or similar taxes. You are responsible for these, other than taxes on our income.
11. Licence verification
Once a year, on at least 30 days’ written notice, we may ask you to confirm in writing that your use complies with sections 3 and 5. If your use goes beyond this Agreement, you will buy the licences needed to cover it.
12. Ownership and feedback
12.1 We and our licensors own the Software and all intellectual property rights in it. The Software is licensed, not sold. We keep all rights not expressly granted to you.
12.2 If you give us suggestions or feedback, we may use them freely without any obligation to you.
13. Open-source components
The Software may include open-source components, which are licensed under their own licences. We will list them in the documentation. Nothing in this Agreement limits your rights under those licences.
14. Limited warranty
14.1 We warrant that, for 90 days from the Delivery Date, the Software will perform materially as described in its documentation when installed on infrastructure that meets our system requirements.
14.2 If the Software does not, and you tell us in writing within that period, we will at our option fix the problem, replace the Software, or end the licence and refund the Licence Fee. This is your only remedy for a breach of this warranty.
14.3 The warranty does not apply to problems caused by your infrastructure, changes you make, Connected Services, or use that breaches this Agreement.
15. Disclaimer
EXCEPT FOR THE LIMITED WARRANTY IN SECTION 14, THE SOFTWARE IS PROVIDED “AS IS”. TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE OR UNINTERRUPTED. OUTPUTS SUCH AS QUOTES, PAYROLL FIGURES, TAX CALCULATIONS, FORECASTS AND AI-GENERATED CONTENT MUST BE CHECKED BY YOU BEFORE YOU RELY ON THEM.
16. Limitation of liability
16.1 TO THE EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.
16.2 EACH PARTY’S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE TOTAL FEES YOU PAID US UNDER THIS AGREEMENT.
16.3 These limits do not apply to your breach of sections 3 or 5, to either party’s indemnity obligations, or to liability that cannot be limited by law.
17. Confidentiality
Each party will keep the other party’s non-public information confidential, use it only for this Agreement, and protect it with at least reasonable care. This does not apply to information that is public, already known to the receiving party, independently developed, or required to be disclosed by law. The Software and its documentation are our confidential information. Your Data is your confidential information.
18. Indemnity
18.1 By us. We will defend you against any third-party claim that the Software, as delivered by us, infringes a United States patent, copyright or trademark, or misappropriates a trade secret, and pay the damages and costs finally awarded. If such a claim is made or likely, we may get you the right to keep using the Software, modify it so it does not infringe, or end the licence and refund the Licence Fee less 20% for each full year since the Delivery Date. This does not apply to claims caused by your changes, your combination of the Software with other products, Connected Services, or use that breaches this Agreement.
18.2 By you. You will defend us against third-party claims arising from Your Data or your use of the Software in breach of this Agreement or the law, and pay the damages and costs finally awarded.
18.3 Process. The party asking for defense must notify the other promptly, give it control of the defense and settlement, and cooperate reasonably.
19. Ending the licence
19.1 The licence is perpetual. We may end it only if you materially breach this Agreement and do not fix the breach within 30 days after our written notice describing it. A breach of section 5 that cannot be fixed allows us to end the licence on written notice.
19.2 You may end the licence at any time by stopping all use and deleting all copies of the Software.
19.3 When the licence ends, you must stop using the Software and delete all copies, except that you may keep running it for up to 60 days only to export Your Data. Sections 8.1, 8.2, 10, 12, 15, 16, 17, 18, 20 and 21 continue after the licence ends.
20. Transfer of the licence
You may not assign or transfer this Agreement or the licence, except to a buyer of all or substantially all of your business or assets, with written notice to us and provided the buyer accepts this Agreement in writing. We may assign this Agreement to an affiliate or to a buyer of our business.
21. Governing law and disputes
21.1 This Agreement is governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
21.2 Any dispute will be heard only in the state or federal courts located in Hillsborough County, Florida, and both parties consent to their jurisdiction.
21.3 TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL IN ANY DISPUTE UNDER THIS AGREEMENT.
21.4 Either party may seek urgent injunctive relief in any competent court to protect its intellectual property or confidential information.
22. General
22.1 Entire agreement. This Agreement and your order are the entire agreement about the Software and replace all earlier discussions. Terms in your purchase orders do not apply.
22.2 Changes. Changes to this Agreement apply to your licence only if both parties agree in writing.
22.3 Export and sanctions. You will comply with United States export control and sanctions laws and will not use or export the Software in breach of them.
22.4 Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, other than payment obligations.
22.5 Notices. Notices must be in writing and sent by email to the address in the order, with a copy by courier for notices of breach or termination.
22.6 Severability and waiver. If any part of this Agreement is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
22.7 Independent parties. The parties are independent contractors.
22.8 Language. This Agreement is written in English. Any translation is for convenience only. If the versions differ, the English version controls.